(reposted from October 9, 2008)
Here is a list of the top 20 questions you should ask, when selecting an eservice provider:
1. How long has your company been in the electronic document business?
2. How many cases does your company have on-line?
3. How many registered users does your service support?
4. Do you provide free training and 24/7/365 support?
5. How much does it cost to set up an account?
6. Do I have to download software to use your program?
7. Do you charge users by transaction, by document, or by page?
8. Can I check my firm’s account on line?
9. Can I manage my own firm’s users on your system?
10. Can users of your service designate associate and staff members to receive copies of notifications in a case?
11. Do you provide a searchable repository of all of the documents served in a case?
12. Do you charge the users for access to their document repository in their case?
13. Does your service provide each case with a managed, on-line service list for quick and accurate selection of the parties?
14. Can users attach supporting documents to a primary document in a single transaction?
15. Does your service provide instant confirmation of proof of service?
16. Can I file multiple documents in different cases and change a client code for billing purposes for each transaction without logging out and logging back in?
17. Does your service offer a message board for informal correspondence between the parties?
18. Does your service offer a shared calendar application?
19. Does your service alert users to new documents served in a case?
20. Do you have the ability to send e-served documents to parties who are not registered with your service by fax or by U.S. mail?
Next week: LexisNexis File & Serve’s answers to these service provider questions.